How do I exchange/return a product?

Quick and Easy Exchanges/Returns at Frameworks

At Frameworks, we understand that sometimes you may need to exchange or return a product. We strive to make this process as seamless and convenient as possible for our valued customers. In this comprehensive guide, we will walk you through the steps to ensure a hassle-free experience.

Step 1: Check the Eligibility

Before initiating an exchange or return, it's essential to check if your product is eligible. Our return policy covers products purchased within the last 30 days and must be in their original condition with all accessories and packaging intact.

Step 2: Contact Our Customer Support

To initiate the exchange or return process, please get in touch with our dedicated customer support team. You can reach us via phone or email, and our friendly representatives will guide you through the necessary steps. Remember to have your order details readily available.

Step 3: Prepare the Product

Before sending the product back to us, make sure it is properly packed to prevent any damage during transit. Include all the original accessories, manuals, and packaging. If possible, retain a copy of the purchase receipt or order confirmation as proof of purchase.

Step 4: Choose Return/Exchange Method

Frameworks offers different return/exchange methods to cater to your convenience:

• Drop-off: You can visit one of our physical stores to drop off the product personally. Our staff will assist you in processing the exchange or return.
• Mail-in: If visiting a store is not feasible, you can choose to ship the product back to us. We recommend using a reliable courier service to ensure safe delivery.
• Online: Certain products may qualify for an online exchange/return. Simply fill out the online form, and our team will guide you through the remaining steps.

Step 5: Await Confirmation and Processing

Once we receive your product, our team will thoroughly inspect it to ensure it meets our return/exchange criteria. This process typically takes X-XX business days. Upon successful inspection, you will receive confirmation, and we will proceed with the exchange or initiate the refund process.

Step 6: Finalizing the Exchange/Refund

If you opted for an exchange, our team will assist you in selecting the replacement product based on availability. In case of a refund, the amount will be processed through the original payment method used during the purchase.

Exception Cases

While our return policy is designed to accommodate most scenarios, there may be certain exceptions. The following cases may result in adjusted terms or eligibility criteria:

• Open-box or clearance items may have different return/exchange policies.
• Products damaged due to misuse or negligence may not be eligible for returns.
• Custom-made or personalized items are generally non-returnable.

Customer Satisfaction Guaranteed

At Frameworks, we value your satisfaction above all else. Our dedicated customer support team is always ready to assist you at every step of the exchange/return process. We strive to make this experience as hassle-free as possible while ensuring your needs are met.

Don't hesitate to reach out to us today if you have any questions or require further assistance regarding product exchanges or returns.