I placed an order but I have not received an order confirmation - Frameworks

Understanding the Order Confirmation Process

When you place an order with Frameworks, we understand the importance of receiving confirmation to ensure a smooth transaction. Order confirmations are typically sent via email shortly after the purchase has been made. However, in some cases, you may not receive the confirmation, which can be frustrating.

Common Reasons for Not Receiving Order Confirmations

Before diving into what to do next, let's explore a few common reasons why you may not have received your order confirmation:

1. Spam or Junk Folder

Check your spam or junk folder in your email client or service. Sometimes, legitimate emails can end up there due to various filtering mechanisms.

2. Incorrect Email Address

Double-check the email address you provided during the checkout process. An incorrect email address can result in non-delivery of the order confirmation.

3. Technical Glitch

Occasionally, technical glitches can occur, leading to order confirmation emails not being sent out. While rare, it's worth considering as a possibility.

What to Do If You Haven't Received Your Order Confirmation

If you haven't received an order confirmation from Frameworks, follow these steps:

Step 1: Check Your Spam or Junk Folder

Start by searching for the confirmation email in your spam or junk folder. If you find it there, mark it as "Not Spam" or move it to your inbox to ensure future emails from Frameworks arrive directly in your inbox.

Step 2: Verify the Correct Email Address

Double-check the email address you provided at the time of ordering. Ensure it is correct and doesn't contain any typos or errors. If you find an error, please reach out to our support team to update your email address in our system.

Step 3: Contact Frameworks Support

If you have checked your spam folder and verified the correct email address but still haven't received the confirmation, it's time to get in touch with our support team. You can reach us through our dedicated helpline or email, and our representatives will assist you promptly.

When contacting our support team, please provide the following details for faster assistance:

• Full Name: Your full name as provided during the order
• Order Number: The unique order number generated at the time of purchase
• Purchase Date: The date when you placed the order

Step 4: Additional Information

To help our support team in resolving the issue, you may consider providing any additional relevant information such as screenshots, error messages, or any other details you think might be helpful.

Framework's Commitment to Customer Satisfaction

At Frameworks, we prioritize customer satisfaction, and we understand the frustration when expectations are not met. Rest assured, our support team will work diligently to address your concerns, locate your order, and provide the necessary assistance.

We apologize for any inconvenience caused and appreciate your patience while we resolve the issue. We are committed to ensuring your experience with Frameworks is pleasant from start to finish.

For any other inquiries or support requests, please feel free to explore our comprehensive knowledge base or get in touch with our support team directly.