What is the return policy? - WOLF
Introduction
Welcome to Frameworks, where we value our customers and strive to provide the best shopping experience possible. In this article, we will explain our return policy in detail, ensuring that you have a clear understanding of how to proceed with returning, exchanging, or getting a refund for your purchases.
Our Return Policy
At Frameworks, we understand that sometimes a product may not meet your expectations or may not be what you were looking for. That is why we offer a hassle-free return policy to ensure your satisfaction. Our return policy is designed to be fair and straightforward.
Eligibility for Returns
Before initiating a return, it's important to know if your purchase is eligible. Most of our products can be returned within 30 days of the purchase date, provided they are in their original condition and packaging.
Exceptions
Although we strive to accommodate all returns, there are a few exceptions to our policy. The following items cannot be returned:
- Products that have been used, damaged, or altered by the customer
- Items marked as final sale or clearance
- Customized or personalized items
Initiating a Return
If you wish to return a product, please follow these simple steps:
- Contact our customer support team within 30 days of your purchase.
- Provide your order details and reason for the return.
- Wait for our team to review your request and provide you with further instructions.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is a result of our error. We recommend using a trackable shipping service to ensure that your return reaches us safely.
Refunds and Exchanges
Refunds
Once we receive and inspect your returned item, we will issue a refund to your original form of payment. Please note that it may take some time for the refund to be processed, depending on your payment provider's policies.
Exchanges
If you would like to exchange your purchase for a different size, color, or model, please follow the return process mentioned above and indicate your preference for an exchange. Our customer support team will assist you further and provide any necessary information.
Contact Us
If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team. We are here to help and ensure your satisfaction.
Conclusion
At Frameworks, we believe in transparent and customer-friendly policies. Our return policy is designed to protect your rights as a customer and make your shopping experience enjoyable and risk-free. We hope this article has provided you with all the information you need to understand and navigate our return process. Thank you for choosing Frameworks!
