Return & Store Policies
Framework's Commitment to Customer Satisfaction
At Frameworks, we take pride in offering top-notch frameworks and providing exceptional customer service. Our return and store policies are designed to ensure that you have a hassle-free shopping experience with us. Whether you have questions about returning a product or want to know more about our store policies, this page will answer all your queries.
Easy Returns and Exchanges
At Frameworks, we understand that sometimes a product may not meet your expectations or requirements. That's why we have a straightforward returns and exchanges policy in place. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt.
Along with a valid proof of purchase, the item must be unused, in its original packaging, and in the same condition as when you received it. We kindly request you to include all accessories and original contents of the package as well.
Please note that certain items, such as custom-made frames, may not be eligible for return or exchange.
Returns Process
- Contact our customer support team via phone or email to initiate the return process.
- Provide your order details, such as the order number, date of purchase, and reason for return.
- A return shipping label will be provided to you via email for your convenience.
- Safely package the item and affix the return shipping label.
- Drop off the package at your nearest post office or schedule a pick-up.
Refunds
Once we receive the returned item and confirm that it meets our return policy requirements, we will initiate the refund process. Refunds are typically processed within 5-7 business days.
If you made the initial payment via credit card, the refund will be issued directly to your card. For other payment methods, we will arrange the refund accordingly.
Store Policies
Warranty Information
Frameworks stands by the quality and craftsmanship of our products. We offer a limited warranty on all our frames to ensure your complete satisfaction. The specific warranty period varies depending on the product, and details can be found on the product page or in the accompanying documentation.
In case of any manufacturing defects or faults, please contact our customer support team, and we will be happy to assist you in resolving the issue.
Shipping and Delivery
Frameworks strives to provide prompt and reliable shipping services to our customers. When placing an order, you will receive an estimated delivery date based on the availability of the item and your location. Please note that these dates are subject to change due to unforeseen circumstances.
Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.
Privacy and Security
At Frameworks, we value your privacy and take appropriate measures to protect your personal information. Our website is secured with industry-standard encryption to ensure secure transmission of data. We adhere to strict privacy policies and do not share your information with third parties without your consent.
Contact Us
If you have any further questions or need assistance, our customer support team is ready to help. You can reach us via phone, email, or by visiting one of our store locations.
Thank you for choosing Frameworks. We appreciate your business and strive to provide the best products and services to our valued customers.
